Delivery Options

We offer a few ways to get your new furniture delivered:

• FREE - Doorstep Delivery: Your furniture will be brought to the front door of your home or building free of charge! Some simple assembly might be needed.
• Premium White-Glove - In-Home & Setup Service: Your furniture will be set up exactly where you want it! (Please note: This service might not be available in all areas and some things might not qualify.)

What Happens After You Order?

Here's what to expect once you've placed your order:

1. Getting Ready: When your furniture is almost finished being made, we'll let you and the shipping company know. If you still have a balance to pay, we'll need that before we can send your furniture out.

2. Scheduling Your Delivery: The shipping company will call you to set up a delivery time. This usually happens within 2 to 4 weeks after your furniture is finished. They'll give you a specific day and time when they plan to arrive (for example, Monday between 2 PM and 3 PM). Deliveries usually happen on weekdays between 7 AM and 4 PM.

3. How Long Will Delivery Take?(See Map Below)

   • Closer Areas: If you live in Pennsylvania (PA), New Jersey (NJ), Eastern New York (Eastern NY), Maryland (MD), Delaware (DE), Washington D.C. (DC), or Northern Virginia (Northern VA), delivery is usually within 4 weeks after your furniture is finished.
   • Other Areas: For other locations, it can take up to 8 weeks, depending on when the delivery truck is scheduled to come to your area.

Before Your Furniture Arrives

To help make in-home delivery go smoothly, please:

• Remove Old Furniture: Make sure any old furniture you're getting rid of is gone before the delivery team arrives. They don't take away old items.
• Keep Pets Safe: Please keep your pets in a different room while the delivery is happening.

Important Road and Access Information

For the delivery truck to reach your home safely, we need to make sure of a few things: Please note exceptions can be made to these policies with advanced notice!

• Paved Road: The road leading to your house is preferably be paved 
• Wide Road: The road needs to be at least 10 feet wide
• Tall Clearance: There should be no low tree branches or anything hanging lower than 14 feet over the road.
• No Heavy Weight Limits: The street can't have any rules about how much vehicles can weigh.
• Space to Turn Around: The delivery truck needs enough space to turn around safely after dropping off your furniture.
  

By helping us with these things, you'll make sure your new furniture delivery goes well! If you have any questions, please don't hesitate to ask.