Shipping and delivery procedures will be unique to your order and preferences. If you have any questions that aren’t answered here, email email@example.com or call or text 717-768-7642.
In-Home Group Rate Delivery
Curbside Group Rate Delivery
Once your furniture is near completion we will notify you and the shipping company. If there is a balance on the order, payment is required before we release the order to the shipping company.
Delivery timeline - 2-4 weeks after completion within our standard delivery area (PA, NJ, Eastern NY, MD, DE, DC). 2-8 weeks for anything outside of this range.
Once the shipping company takes possession of the order, we will provide you with tracking details. East Coast deliveries can be tracked via UPS, FedEx or Shiptrack depending on order.
The shipping company will make contact with you and arrange the delivery.
Deliveries occur during normal business hours - Monday through Friday 8am to 5pm. Weekend deliveries may occur as well. Our shippers will make their best efforts to accommodate you, but specific time or day is not guaranteed.
If you cannot accept delivery, extra charges may apply.
Weather, traffic, and natural disasters that can delay delivery are beyond our control.
We do not offer refunds on furniture or shipping fees for items that do not fit in your home or the room desired. Please use advance planning.
Remove old items in advance. The shipping companies do not remove old items and that must be arranged separately.
Pets should be secured in another room.
The road must be paved.
The road must be a minimum of 10 feet wide.
There cannot be any low hanging branches on the road, and there must be a clearance of at least 14 feet.
The street must have no vehicle weight restrictions.
The road cannot have sharp turns or curves.
Drivers must be able to safely turn around after they complete delivery.
Inspecting the Furniture
All orders are carefully packed and insured for shipping. Like receiving any shipment it is crucial to inspect the furniture to ensure it is not damaged.
Inspect the furniture before the shipper leaves, otherwise insurance will not cover it. Please notify us as soon as possible. Photos can be emailed to firstname.lastname@example.org. We will take care of any issues. Damage or issues reported after 3 days will not be covered.
- Delivery FAQ -
Why do orders have to be paid before shipping?
Since we largely utilize 3rd party shipping companies, they cannot accept payment at time of delivery. Requiring payment before shipping is standard practice among all businesses. We recommend using our financing programs or charging it to a credit card near the beginning of its billing cycle. Certain cards may also provide rewards or enhanced product warranty protection. We will refund 50% of any damaged or incorrect items upon request.
What do I have to do to prepare for delivery?
For in-home delivery, the area the furniture is going to needs to be free and clear for the delivery team to place it. For liability reasons the delivery team cannot move existing furniture.
What is the difference between Door-Step and In-Home Delivery?
Door-Step Delivery means the furniture is unloaded from the delivery vehicle and placed at your doorstep. The customer is responsible for moving it to their desired location. In-Home Delivery means the furniture is moved to the desired location and set up. (Cribs are excluded).
Why does delivery cost so much?
Delivering furniture is a delicate process, in which it must be packed in a way to avoid damage and since most furniture is rather large and heavy it takes special teams to deliver it.
What happens if my furniture arrives damaged?
Inspection of furniture for damage must be done while the delivery team is still there. If there appears to be damage, contact us immediately at email@example.com and we will take it from there