Shipping & Delivery Policy | Snyder’s Furniture

Thank you for choosing Snyder’s Furniture! We are committed to providing you with a seamless, high-quality experience from the showroom floor all the way to your doorstep.

Because every home and order is unique, we offer tailored shipping options to best fit your needs.

Delivery Options

1. Standard Curbside Delivery

• How It Works: A single driver will unload your furniture from the truck and place it onto your property (such as your driveway or curbside). The driver cannot carry items inside your home or office; you are responsible for moving the furniture indoors.

• Packaging: To reduce waste while ensuring superior transit protection, many of our carriers utilize professional blanket wrapping rather than disposable cardboard packaging.

• Commercial Orders: Standard flat rates do not apply to business-to-business (B2B) orders exceeding 10 items or $10,000. Custom shipping quotes are provided for these larger commercial orders.

2. White Glove In-Home Delivery (Upgrade)

Want a hassle-free setup? Upgrade your qualifying order to our White Glove service:

• Full Service: A delivery team will bring each item directly into your designated room, unwrap it, perform light assembly, and remove all packaging materials.

• Exclusions & Exceptions: For safety and liability reasons, our teams do not anchor or mount items to walls (e.g., mirrors, hutches, Murphy beds). In addition, assembly is not provided for the following pieces:

  • Cribs & cradles

  • Dressers with attached mirrors

  • Wall-mounted furniture

  • Picnic tables

• Upgrading: If you select Standard Delivery and later wish to add White Glove service, please contact us before your delivery enters the scheduling phase. Once scheduling has begun, upgrades cannot be added. (Note: White Glove delivery may not be available in all regions.)

Scheduling & Delivery Process

• Notifications: Once your handcrafted furniture is completed, the carrier will contact you directly to arrange an appointment window.

• Delivery Hours: Standard delivery windows are Monday through Friday, 7:00 AM to 5:00 PM. While carriers do their best to accommodate your schedule, exact times or specific dates cannot be guaranteed. Some evening or weekend appointments may occur depending on carrier routes.

• Delays: While we strive for timely deliveries, Snyder’s Furniture cannot be held liable for unforeseen delays caused by weather, traffic, or other natural disruptions.

• Complimentary Storage: Need to delay receipt? We will gladly hold your order at no charge for up to 30 days. After one month, a storage fee of $40 per week will apply.

Preparing for Your Delivery

To ensure a smooth delivery, please review the following requirements carefully:

• Adult Signature Required: An adult must be on-site to receive, inspect, and sign for the delivery. Missed appointments may result in redelivery and storage charges.

• Measure Ahead: Snyder’s Furniture is not responsible for items that do not fit through entryways, staircases, hallways, or elevators. Shipping fees and furniture costs are non-refundable due to sizing constraints.

• Room Readiness: Clear hallways and the target room prior to arrival. Remove loose rugs, secure low-hanging fixtures, relocate existing furniture, and keep pets in a separate room. Drivers cannot move, haul away, or disassemble your existing furniture, nor can they hoist items through windows or remove doors.

• Freight Truck Access Requirements: Delivery trucks require safe, unobstructed access. The delivery route and driveway must meet the following:

  • Paved surface with a minimum width of 10 feet

  • Overhead clearance of at least 14 feet (no low-hanging limbs or wires)

  • No strict vehicle weight/axle limits

  • No sharp switchbacks or inaccessible turns, with sufficient room for the truck to turn around

• Difficult Access? If your property has access limitations or requires special navigation, such as use of ferry, notify us prior to scheduling. Alternative arrangements can often be made, though additional fees or transit delays may apply.

• Address Changes: Updating your delivery address after items have been dispatched may incur carrier reconsignment fees.

Inspecting Your Order & Reporting Damages

All shipments are fully insured and packaged with care. However, transit damage can occasionally occur. It is essential that you inspect your furniture upon arrival.

1. Inspect Before the Driver Departs: Unpack and inspect all pieces while the carrier is on-site. Any visible damage must be noted on the delivery receipt/bill of lading; transit insurance claims cannot be honored if damage is not documented at the time of delivery.

2. Contact Us Immediately: If damage is discovered, notify the driver and reach out to Snyder’s Furniture right away. If our offices are closed, note the damage on the paperwork, accept the shipment, and contact our team on the next business day so we can facilitate a repair or replacement.

3. Claim Window: All transit claims and photographic documentation must be submitted within 72 hours of receipt. Please email photos of the damage along with your order number to info@snydersfurniture.com or call 717-768-7642